Below you will find a comprehensive list of frequently asked questions about Carey services, The Carey Mobile App, and other popular topics. The order that the questions appear within each category is determined by the frequency of the question asked. If you do not see the answer to you particular question in the first 5-10 entries, then you should use the search function at the top of this page to locate your specific question. If you are still unable to locate an answer to your question after searching, please access the directory tab and contact the appropriate Carey department.
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Carey offers traveler-centric booking tools on www.carey.com as well as mobile apps available in the Apple and Google Play app stores. For Travel Professionals booking and managing travel for themselves or others we offer Carey Connect; our free web based travel management tool.
Booking for others is simple and easy by using CareyConnect (c) in place of Carey.com. All of your profile information will immediately be available to you on www.careyconnect.com and no additional registration is required. Simply log in with your existing credentials and you are ready to go!
Carey Connect was not designed to be used on a mobile device. While it may function, the user experience will be less than ideal. We highly recommend using Carey Connect on a laptop or desktop or mobile device with an integrated keyboard.
Yes. All travelers may customize their notification preferences via www.carey.com or by downloading the Carey mobile app. Users may opt out of email, SMS, update the preferred email address for notifications, change login IDs or add additional recipients to be copied on email notifications.
Credit Card receipts are available online on www.CareyConnect.com both from the home page and upon logging into the application. For travelers, receipts are available through the mobile app and on Carey.com. It can take between up to 24 hours for receipts to be available but most process within a few hours of the trip completing.
At the completion of each trip, chauffeurs must enter tolls, parking, unplanned wait time or other incidentals. This can cause a slight delay in the final close out of each trip.
Security and privacy are of the utmost importance at Carey. If you have forgotten your password, self-service password reset is available on all of our digital channels. This requires you have access to the email address used to update your profile. If you no longer have access (for example due to a change of employment) you will be required to create a new user account with us.
Yes. Carey International, Inc. is PCI compliant and conducts routine scans of all systems to ensure compliance remains in effect at all times.
Carey International uses personal data such as name, email address and/or mobile number for the sole purpose of communicating with our travelers and their associated arrangers and delivering service.
Carey offers volume based discounts for buyers who meet minimum volume thresholds. To speak with a member of our sales team contact account.services@carey.com.
Carey can issue all of your travelers a corporate ID. This ID will be used with all reservations, is visible through all of our technology and is used for Travel Management professionals to gain insight into your entire program. To request a corporate ID contact account.services@carey.com.
Our account services team can assist with linking your traveler’s profiles to your corporate account or removing an employee who is no longer employed. The best way to manage access is via www.careyconnect.com where your Primary Travel Manager can view all profiles linked to the corporate account, add new ones or revoke access as needed.
Carey is available for booking on the following technology partners and their supported travel tools: Deem, Deem Travel, Etta, Groundspan, Sabre, Apollo, Travelport, Amadaeus, Mozio and Gett
You can email us at digitalsupport@carey.com to submit a request for connectivity to a new tool.
Yes! API information, documentation and a sandbox enviornment is provided for developers to test and integrate with Carey’s open API.
The Carey API extends the full Carey experience through its API stack. This includes shop (get quote), book, modify, cancel, trip status, chauffeur details and GPS location services.
Carey offers a full array of large capacity vehicles in its fleet. Visit carey.com/the-carey-standard/our-fleet/ to learn more about the extensive vehicle offerings in the Carey fleet.
Currently, many of our largest capacity vehicles are booked by submitting a request for proposal to events@carey.com or visit carey.com/travel-management-services/meetings-events/ for more information.
Yes! All reservations booking as part of your group will be available on Carey Connect for full visibility, tracking and management.
This depends on the requirements of your event, the location and vehicle requirements. Contact a Carey Coordinator at events@carey.com to discuss the specific logistics requirements for your event.
Carey offers its Travel Partners commissions on each booking with exlusions on corporate bookings with existing disounts or reduced rate pricing.
Carey participates with ARC, IATA, CLIA and TRUE travel advisors and their associated agencies.
A valid ARC or IATA number is required at the time of booking in order for commissions to process. Carey obtains valid ARC, IATA, CLIA and TRUE IDs from each organization on a monthly basis. There can often times be a delay in these updates occurring.
To notify Carey of a service issue or to share positive feedback on your service experience please email customer.service@carey.com. Please include the reservation number(s) and provide your preference for follow-up contact method (phone or email). One of our Customer Care Specialists will investigate the issue and respond accordingly.